Privacy Policy

This Privacy Policy describes how Card Hunters JEG (Journey to the Emirates and the Globe) (“Card Hunters,” “we,” “us,” “our”) collects, uses, shares, and protects personal data when you use the Service.

UAE note: We are committed to privacy and aim to align our practices with applicable data protection requirements in the United Arab Emirates, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) where applicable.

1. Who We Are (Controller) and How to Contact Us

For privacy questions or requests, contact us at info@cardhuntersjeg.com. We may request reasonable information to verify your identity before responding.

2. Information We Collect

We collect information in the following categories:

• Account and contact data: email address and related account identifiers if you sign up, sign in, or contact support.
• Device and technical data: device model, operating system version, language, app version, network information, and device identifiers (as permitted) to support security, analytics, and performance.
• Gameplay and usage data: in-app actions, event logs, achievements, session information, and diagnostics (including crash logs) to operate and improve the Service.
• Location data (location-based gameplay): approximate or precise location (depending on your device settings and permissions) when the app is active, used to enable map/AR features, quests, and location-based experiences.
• Content you provide: any text, images, or feedback you submit where such features exist (e.g., support messages).

3. Permissions (Camera, Location, Notifications)

• Camera: used for augmented reality gameplay features (where enabled).
• Location: used for location-based gameplay. You can disable location permissions in device settings; some features may not work.
• Notifications (optional): used to send important updates (e.g., security notices) and game-related alerts if you opt in.

4. How We Use Personal Data

We use personal data to:

• Provide, operate, and maintain the Service, including account access and gameplay functionality.
• Enable location-based features (quests, portals, map experiences) when permissions are granted.
• Improve performance, fix bugs, conduct analytics, and enhance user experience.
• Protect users and the Service (fraud prevention, abuse detection, security monitoring).
• Communicate with you about support requests, policy changes, and essential service notices.
• Send marketing or promotional messages only where permitted and/or with your consent (you can opt out anytime).

5. Legal Bases (Where Applicable)

Depending on your jurisdiction and the context, we process personal data based on one or more lawful grounds, such as: (i) providing the Service/performing a contract, (ii) legitimate interests (e.g., security, fraud prevention, improving the Service), (iii) compliance with legal obligations, and (iv) your consent (e.g., optional marketing, certain device permissions).

6. How We Share Information

We do not sell personal data. We may share limited information in the following cases:

• Service providers (processors): trusted vendors who help us host infrastructure, deliver analytics, provide customer support, and maintain security. They are permitted to process data only to provide services to us and must protect it.
• Legal and safety: where required by law, legal process, or to protect rights, safety, and security of users and the Service.
• Business transfers: if we are involved in a merger, acquisition, reorganization, or asset sale, we may transfer information as part of that transaction, subject to notice and applicable law.

7. International Transfers

Our service providers (e.g., cloud hosting) may process data in countries other than your country of residence. Where required, we take reasonable steps to ensure appropriate safeguards and contractual protections are in place.

8. Data Retention

We retain personal data only for as long as necessary to operate the Service, meet legitimate business needs, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary based on the type of data. You may request deletion subject to applicable law and technical limitations (e.g., security logs).

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data. However, no system can be guaranteed 100% secure. Please use strong passwords and keep your account credentials confidential.

10. Your Rights and Choices

Subject to applicable law, you may have rights to access, correct, update, delete, or object to certain processing of your personal data, and to withdraw consent where processing is based on consent.

To submit a request, email info@cardhuntersjeg.com. We will respond within a reasonable timeframe and may ask for verification to protect your account.

11. Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.

12. Cookies and Similar Technologies (Website)

The website may use cookies or similar technologies for essential functionality, security, and analytics. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

13. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of any third-party services you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the effective date above and may provide additional notice through the Service or website for material changes. Your continued use after changes become effective means you accept the updated policy.

15. Contact

For privacy questions or concerns, contact info@cardhuntersjeg.com.

This Privacy Policy is provided for transparency and general information and does not constitute legal advice.